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Frequently asked questions

Find answers to the common questions asked about Trueventix.

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If you have additional questions or need assistance, feel free to contact our support team at Contact.

FAQ for Ticket Sellers on Trueventix

To create an event:

  • Log in to your Trueventix account.
  • Click on "Create Event" in your dashboard.
  • Fill in the event details, such as the event name, date, venue, and ticket types.
  • Set your pricing and ticket availability.
  • Customize your event page with images, logos, and descriptions.
  • Once everything is complete, click "Publish" to make your event live.

You can sell a wide range of tickets on Trueventix, including:

  • General Admission Tickets
  • VIP or Premium Tickets
  • Early-Bird Tickets
  • Virtual Tickets for online events

You can also customize pricing tiers, offer discounts, and set up promo codes.

Yes, Trueventix supports both online and in-person events. You can create hybrid events that combine virtual and physical attendance. For online events, you can use third party video conferencing.

You can set your ticket pricing during the event setup:

  • Choose a fixed price for each ticket type.
  • Create tiered pricing for early-bird or VIP tickets.

Trueventix allows full flexibility in setting prices based on your needs.

Trueventix handles payment processing on your behalf. Revenue from ticket sales, minus service fees, will be transferred to your designated bank account according to the payment schedule (usually after the event ends). You’ll receive secure, timely payouts for all ticket sales.

Trueventix provides built-in marketing automation tools to help you promote your event:

  • Share your event page directly on social media.
  • Send automated email campaigns to your attendee lists.
  • Use promo codes and early-bird discounts to drive ticket sales.
  • Integrate with popular social platforms like Facebook and Instagram for advertising.

You can monitor your ticket sales and event engagement metrics directly from your Trueventix dashboard. You’ll have access to real-time data, including:

  • Number of tickets sold.

The following features are in our pipeline:

  • Visitor traffic to your event page.
  • Conversion rates.
  • Audience engagement levels.

You can also generate detailed reports to help plan future events.

Trueventix offers secure payment processing and data protection. We use encryption and comply with industry-standard security protocols to ensure the safety of your attendees’ payments and personal information.

If your event is canceled or postponed, you can notify ticket holders through the Trueventix platform. You’ll have the option to:

  • Reschedule the event and transfer tickets to the new date.
  • Issue refunds to attendees. Trueventix will facilitate all necessary communications and refunds, based on your policy.

Yes, Trueventix provides dedicated customer support for event organizers. Our support team is available to assist with any technical issues, questions about the platform, or troubleshooting needs.

If you need to update event details such as date, time, or venue, you can do so from your Trueventix dashboard:

  • Go to the "Manage Event" section.
  • Make the necessary updates.

Still Have Questions?

If you have additional questions or need assistance, feel free to contact our support team at Contact. We’re here to help make your event a success!

FAQ for Ticket Buyers

To purchase tickets:

  • Go to the event page on Trueventix.
  • Select your preferred ticket type (e.g., general admission, VIP, early bird).
  • Click "Buy Now" and follow the prompts to enter your payment details.
  • After completing the purchase, you'll receive a confirmation email with your e-ticket.

Tickets are delivered electronically. After purchasing, you will receive an email with your ticket details. You can:

  • Download the ticket as a PDF.
  • Access it through your mobile device and present it at the event for scanning.

Yes, Trueventix supports mobile tickets. You can simply show the QR code or barcode on your phone at the event entrance for scanning.

Trueventix accepts a variety of payment methods, including:

  • Credit and debit cards (Visa, MasterCard, etc.)
  • Mobile payment methods like Apple Pay and Google Pay
  • PayPal (where available)

In the case of an event cancellation or postponement:

  • Canceled event: You will be notified via email, and a refund will be processed automatically, depending on the organizer's policy.
  • Postponed event: Your ticket will remain valid for the new event date. If you are unable to attend, you may be eligible for a refund based on the event’s refund policy.

Refunds depend on the event organizer’s policy. You can check the refund policy on the event page before purchasing. If the policy allows refunds, you can request one by contacting customer support.

The ability to transfer tickets varies by event. Some organizers allow ticket transfers, while others do not. Check the event’s specific terms or contact support to find out if your ticket is transferable.

Your ticket is sent to the email you provided during purchase. If you can’t find the email:

  • Check your spam or promotions folder.
  • Log in to your Trueventix account, where you can view and download your tickets from your dashboard.

If you haven’t received your ticket:

  • Check your email’s spam or promotions folder.
  • Log in to your Trueventix account to access your tickets.
  • If you still can't find it, contact Trueventix support for assistance.

For specific event-related questions (e.g., entry times, venue details), you can usually find the organizer’s contact information on the event page. You can also reach out to Trueventix support, and they can help facilitate contact.

Trueventix uses secure, encrypted payment gateways to ensure that all your transactions are safe. Your payment information is handled with strict security standards to protect against fraud.

For online events, if recordings are available, the event organizer will provide access after the event. You may receive a link to watch the recording or be offered to purchase the recorded session through Trueventix.

You can log in to your Trueventix account to see the status of your ticket purchase and view any updates related to the event. Organizers will also send important updates via email, so be sure to check your inbox regularly.

You do not need to print your ticket unless you prefer to do so. Most events accept mobile tickets, which you can present on your phone for entry.

Late entry policies vary by event. Check the event details or contact the organizer in advance to find out if latecomers are allowed entry. Some events may have restrictions on entry after a certain time.

Still Have Questions?

If you didn’t find the answer you were looking for, feel free to contact Trueventix support at Contact, and we’ll be happy to assist you!