1. Definitions and Terms

For the purposes of this Privacy Policy, the following terms are defined as follows:

Trueventix: The online ticketing platform providing tools and services for event organizers to sell tickets and manage events.

Site: The platform hosted at www.trueventix.com and its subdomains, used to access Trueventix services.

Trueventix Service (Services): The set of functionalities and features provided by Trueventix, including ticketing, event management, and reporting tools.

Organizer: Any individual or entity using Trueventix to create, manage, and sell tickets for events.

Event: A public or private gathering such as a concert, conference, sports event, or exhibition, for which tickets are sold through Trueventix.

User: Any person visiting the Site, using Trueventix services, or creating an account to organize or attend events.

Buyer: A User who purchases tickets for an Event through Trueventix.

Ticket: A unique code (barcode or QR code) issued electronically, granting access to an Event.

2. General Terms

Trueventix provides an online platform for event ticketing and management. By using the Site and its services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform.

3. Contact Information

For questions regarding this Privacy Policy or your personal data, please contact us at: Email: tix@trueventix.com

4. Data We Collect

4.1. Data Collected from All Users

We collect data to provide, improve, and secure our services:

• Information You Provide: Data shared when creating an account, purchasing tickets, or contacting support (e.g., name, email, phone number).
• Automatically Collected Data: Technical information such as IP address, browser type, and usage statistics.

4.2. Data Collected from Organizers

To support event management, we may collect additional data, including:

• Contact details of representatives and information about the events created.

4.3. Data Collected from Buyers

When purchasing tickets, Buyers may provide:

• Personal and payment information necessary for completing the transaction.
• Additional information requested by Organizers to facilitate event access.

5. How We Use Your Data

We use personal data to:

• Process transactions, including ticket purchases and refunds.
• Provide access to the platform and improve its functionality.
• Communicate updates, confirmations, and marketing content (if consented to).
• Ensure security, prevent fraud, and maintain platform integrity.

6. Sharing Data

We do not sell or rent personal data. However, data may be shared in the following cases:

• With Organizers: To manage event access and facilitate communications.
• With Third-Party Service Providers: For payment processing, email delivery, and analytics.
• As Required by Law: To comply with legal obligations or protect our rights.

7. Cookies and Tracking

Trueventix uses cookies to:

• Improve website performance.
• Analyze user behavior.
• Personalize content and advertising.

You can manage cookie preferences through your browser settings. For more details, refer to our Cookie Policy.

8. Data Retention

We retain personal data as long as necessary to fulfill the purposes outlined in this policy or as required by law.

• User accounts remain active until deactivated by the User.
• Transaction records may be retained for legal and regulatory purposes.

9. Your Rights

Under applicable data protection laws, you have the right to:

• Access Data: Request a copy of your personal data.
• Rectify Data: Update inaccurate or incomplete data.
• Delete Data: Request data deletion where legally permissible.
• Restrict Processing: Limit how your data is used in certain circumstances.
• Data Portability: Receive a copy of your data in a portable format.

To exercise your rights, contact us at tix@trueventix.com.

10. Data Security

We implement robust measures to protect personal data. However, no online system is entirely secure, and users should take precautions when sharing information.

11. Updates to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements or business practices. Significant updates will be communicated via the Site.