These Terms and Conditions ("Terms") apply to all event organizers, promoters, and sellers ("you" or "your") who use the Trueventix platform to sell tickets. By creating an account and using our services, you agree to comply with these Terms. Please read them carefully before proceeding.
2.1. Event Creation: You are responsible for providing accurate and complete information when creating events, including event details, ticket types, pricing, venue information, and schedules. Any changes to the event must be updated promptly.
2.2. Ticket Sales: You set the prices and availability of tickets for your event. Trueventix will display and facilitate the sale of tickets as per your instructions.
2.3. Ticket Inventory: Trueventix does not guarantee that ticket inventory will remain available until the event date. Once tickets are sold out, they will no longer be available unless you adjust inventory settings.
2.4. Taxation: You are solely responsible for determining, collecting, and remitting any applicable taxes related to ticket sales (e.g., VAT, GST, or other taxes as per your jurisdiction).
3.1. Service Fees: Trueventix charges a service fee for each ticket sold via the platform. The applicable fees are displayed during event setup and will be deducted from the ticket sales revenue.
3.2. Payment Processing: Trueventix provides secure payment processing services for ticket sales. Revenue from ticket sales, minus applicable fees, will be transferred to your designated bank account within the payment schedule specified by Trueventix (e.g., post-event or on a set schedule).
3.3. Refunds and Chargebacks: If a buyer requests a refund in line with your event’s refund policy, Trueventix will process the refund on your behalf. Any chargeback requests from buyers will also be managed by Trueventix, and you may be held responsible for the associated costs.
4.1. Event Cancellation or Rescheduling: If you cancel or reschedule an event, you must notify Trueventix and all ticket holders immediately. You are responsible for managing all refunds, exchanges, or rescheduled tickets as per your event policy.
4.2. Refunds Due to Changes: If significant changes are made to the event (such as venue changes, headliner cancellations, or date shifts), you must provide ticket holders the option to request refunds within a reasonable time frame. Trueventix will facilitate these refunds as needed.
5.1. Compliance with Laws: You agree to comply with all applicable laws and regulations regarding the organization, promotion, and ticket sales for your event. This includes (but is not limited to) event permits, consumer protection laws, and health and safety regulations.
5.2. Intellectual Property: You warrant that you have the right to use any logos, images, or media uploaded to the platform for promotional purposes and that such use does not infringe the intellectual property rights of third parties.
5.3. Event Content: You are solely responsible for the content, accuracy, and legality of the events you promote. Trueventix reserves the right to remove any events that violate our content guidelines or applicable laws.
6.1. Fraud Prevention: Trueventix uses various security measures to protect against fraudulent activity. However, you are responsible for monitoring ticket sales to identify suspicious transactions.
6.2. Prohibited Activities: You must not engage in any fraudulent activities, including but not limited to selling counterfeit tickets, unauthorized resale of tickets, or misrepresentation of event details. Trueventix reserves the right to suspend or terminate your account for violations of these Terms.
7.1. Customer Data: By using Trueventix, you may have access to personal data of ticket buyers (e.g., names, emails, and phone numbers). You agree to handle this data in compliance with all applicable privacy laws, including the GDPR (for EU residents) and other local data protection regulations.
7.2. Platform Security: Trueventix uses secure technologies to ensure the safety of transactions and data. However, you must also take appropriate measures to protect your account credentials and data from unauthorized access.
8.1. Liability: Trueventix provides the platform on an "as-is" basis and does not guarantee the uninterrupted availability or accuracy of services. Trueventix shall not be liable for any losses arising from system downtime, errors, or external factors affecting your event.
8.2. Indemnification: You agree to indemnify and hold Trueventix harmless from any claims, damages, or losses arising from your use of the platform, including but not limited to event cancellations, intellectual property infringement, or failure to comply with laws.
Trueventix reserves the right to suspend or terminate your account if you violate these Terms or engage in fraudulent, unlawful, or abusive behavior. In such cases, any unpaid ticket sales revenue may be withheld, and legal action may be pursued.
These Terms and Conditions are governed by and construed in accordance with the laws of Romania. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in Romania.
Trueventix may update these Terms and Conditions from time to time. You will be notified of any significant changes, and continued use of the platform constitutes acceptance of the revised Terms.
If you have any questions or concerns regarding these Terms and Conditions, please contact our support team at Contact.
Welcome to Trueventix! By purchasing a ticket through our platform, you agree to comply with and be bound by the following terms and conditions ("Terms"). Please read them carefully before proceeding with your purchase. If you do not agree to these Terms, please refrain from using our services.
2.1. Purchasing Tickets: All tickets sold through Trueventix are subject to availability and acceptance of your order. Once payment is made and accepted, you will receive a confirmation email with your ticket details.
2.2. E-Tickets and Mobile Tickets: Tickets are delivered electronically via email and can be accessed using your mobile device. Please ensure that your device is fully charged and capable of displaying the ticket at the event entrance.
2.3. Ticket Details: It is your responsibility to ensure all details provided during the ticket purchase are accurate. Trueventix is not responsible for incorrect information that may result in ticket issues.
3.1. Ticket Pricing: Ticket prices may vary depending on the event and may include additional service fees. Prices are subject to change without prior notice.
3.2. Additional Fees: Some events may incur additional fees such as service charges, handling fees, or taxes, which will be disclosed before the purchase is finalized.
4.1. Refund Policy: All ticket sales are final unless otherwise stated. Refunds will only be issued if the event is canceled or rescheduled, or if specified in the event’s individual refund policy.
4.2. Event Cancellations and Rescheduling: If an event is canceled or postponed, the organizer will notify you via email. In the case of a rescheduled event, your ticket will remain valid for the new date. If you cannot attend the rescheduled event, you may request a refund based on the organizer’s policy.
4.3. Exchanges and Transfers: Tickets are generally non-transferable and cannot be exchanged. Please check the specific event’s policies for any exceptions.
5.1. Ticket Use: Each ticket is valid for a single entry to the specified event unless otherwise noted. Duplicate tickets will not be honored.
5.2. Entry Denial: Event organizers reserve the right to refuse entry to any ticket holder who does not comply with the event’s rules or violates the event’s code of conduct. In such cases, no refunds will be issued.
6.1. Resale of Tickets: Tickets purchased through Trueventix are for personal use only and cannot be resold for commercial gain. Unauthorized resale of tickets may result in the cancellation of the ticket without refund or entry.
6.2. Fraudulent Use: Any fraudulent use or duplication of tickets is strictly prohibited and may result in the cancellation of the ticket and potential legal action.
7.1. Code of Conduct: All attendees are expected to adhere to the event’s code of conduct. Trueventix and event organizers are not responsible for any personal injury, theft, or loss that may occur at the event.
7.2. Event Changes: Event organizers reserve the right to make changes to the event lineup, schedule, or venue at any time. Trueventix will not be liable for these changes unless a refund is requested as per the refund policy.
8.1. Limitation of Liability: Trueventix is not responsible for any personal loss, injury, or inconvenience caused by delays, changes, or cancellations of events. We are also not liable for the actions of the event organizers or any issues related to the event venue.
8.2. Force Majeure: Trueventix is not liable for any failure to fulfill obligations due to circumstances beyond our control, such as natural disasters, strikes, or other unforeseen events.
By using our services, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information.
These Terms and Conditions are governed by and construed in accordance with the laws of Romania. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Romania.
For any questions or concerns regarding these Terms and Conditions, please contact us at Contact.